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Policies
Hours of Operation:
- Phone orders can be placed Mon-Fri 9am-5:30pm est.
- Web site orders may be placed 24 hours a day, but will only be shipped during standard hours of operation.
Dealer Requirements:
Our sales are made on a wholesale basis to stocking trade retailers only. To be a stocking trade retailer you will have regular business hours of 20 or more per week and a dedicated retail sales area available to the general public. In addition, Firearms Retailers and their employees will have a working knowledge of BATF rules and regulations and the Firearms Retailer will comply with federal, state and local laws and regulations regarding the sale of firearms. We do not sell consumer direct. In order to establish an account with Ellett Brothers.Inc. ("Ellett") you will need to supply us with the following:
- Copy of your FFL with original signature (required for FFL Retailers)
- Copies of state, county, city and/or local licenses (Required for Firearms Retailers)
- Signed copy of our Dealer Compliance Certificate (Required for Firearms Retailers)
- Copy of your Business and/or tax license (must have a business listing) and a copy of your sales tax exemption.
- A picture of your storefront and inventory.
- Complete a Customer Profile. Click here to print a copy of the Customer Profile sheet.
Prices:
- ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
- ITEMS WILL BE SHIPPED AT PRICES PREVAILING AT TIME OF SHIPMENT.
Terms:
- Open account terms are net 30 days from date of shipment and are considered past due on the 31st there after. A service charge of 2% per month (24% per annum) will be added to all amounts which are past due. Any time part of the money you owe us is past due, we can ask for payment of everything you owe us - including dating invoices.
- COD terms are net, payable by money order on delivery. Personal or company checks are not acceptable as payment on COD deliveries without prior approval from our Customer Finance Department. Please contact our Customer Finance Department at 1-800-845-3711 for further details.
Returned Checks:
There will be a $30.00 service charge on all checks.
Shipping Terms:
Choose from one of the following division below for complete details.
Damaged Shipments:
When you receive a damaged shipment, or suspect a shipment is damaged, notify carrier (Motor Freight, UPS, Parcel Post, RPS) and Ellett Brothers immediately.
** IMPORTANT: **
Before a carrier will process any claim, its representative must inspect the merchandise and the shipping carton. DO NOT DISCARD OR DESTROY ANY CARTONS.
Returns:
To assure prompt, accurate credit to you on returned merchandise, we ask that you please follow these steps:
- A Return Authorization Number must be obtained by contacting our Sales Department. This number will be valid for only two (2) weeks.
- An Authorization Number is required for each shipment returned or it will be refused. Please write the Return Authorization Number on the outside of each package that is returned. Do not write on the original packaging. If the item or item packaging is not in resalable condition, the item will be returned to the sender.
- Full credit is given on mistakes that are clearly our fault, provided returns are made within 30 days of invoice date.
- On returns which have been ordered wrong, we must charge 10% restocking charge to cover handling. These returns must be made within 30 days of invoice date.
- No returns are accepted freight collect or COD.
- ABSOLUTELY NO RETURNS ARE ACCEPTED UNLESS THE GOODS ARE IN THE UNMARKED ORIGINAL CARTONS IN RESALABLE CONDITION.
- Do not refuse a shipment without notifying Ellett Brothers. A 10% restocking fee will be charged on the returned merchandise. Actual shipping costs will be charged also. Refused shipments could cause your account to be closed.
- All marine returns should be shipped to: Ellett Brothers, 786 Wilson Road, Newberry, South Carolina 29108.
- All shooting/archery returns should be shipped to: Ellett Brothers, 267 Columbia Ave, Chapin, South Carolina 29036.
Warranty:
There are no warranties other than the warranties supplied by manufacturers of the products we offer for resale.
Factory Returns:
We cannot repair or make adjustments on used goods. Such goods should be returned directly to the factory or authorized service station for repair, adjustment or replacement. Ellett's processing of factory returns are subject to all factory charges, all freight and surcharges, and $2.00 handling fee.
Special Orders:
- All special orders are subject to factory order minimums and handling charges, in addition to Ellett Brothers order minimums and shipping charges as they may apply.
- Special orders are not subject to cancellation or return.
- The dealer pays all shipping and surcharges.
- All special orders must be paid in advance before the order is placed with the supplier.
- We suggest that you require a deposit from your customer. We cannot be responsible for your customer refusing merchandise for whatever reason.
Drop Ships:
Drop Ship items will not be listed on the website. Contact your sales person for more details and to place an order.
Ordering Information:
- Our last online order run from the web site for same day shipment is 1:00PM est.
- Ellett Brothers can only honor SALE PRICES on web orders received by 1:00pm est. on the last scheduled day of the reduced price.
- There are two ways that orders can be processed on the website.
Option One: Automatic
This Option allows for your order to be directed straight into our system, allocating the inventory upon entry. Please note that you will not receive a call back from a sales associate. Nor will the pricing, terms, shipping rates or shipping methods of this order be adjusted in any way.
Option Two: Review
This Option allows for your order to be directed to your sales associate for their review. You may receive a call back from your sales associate for suggestions of additional items or price / terms adjustments.
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