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Question
When are my Invoices due?
Answer

Currently there is no Due Date on Ellett Brothers online Invoices.  But you can estimate by using the Age Date.  The Age Date is 30 days before the Due Date.  So if you have an Invoice Age Date of Aug 18, the Due Date would be Sept 18.

Question
Are Account Statements available online?
Answer

Not yet, but when logged in to the commerce storefront, you may view A/R information, open invoices and paid invoices. Information is based on 60 days. The following is a highlight of information available through the MY ACCOUNT drop down menu.

Account Summary Month-to-date Purchases, Year-to-date Purchases, Last Year Purchases, Date of First Sale, Date of Last Sale, Date of Last Payment, Open Order Value and other balance due information (current, over 30 day…) is available.

Open Invoices 60 days of invoices prior to the end date you select (end invoice date and end age date) is available. You may also search by a starting invoice number.

Paid Invoices 60 days of paid invoices prior to the end age date is available. You may also search by a starting invoice number.

Order Review This selection allows you to check on the status of any order, whether placed online or through your sales associate. When entering a date, all orders placed within 60 days of that date will display. By clicking on an order number you will see the details of that order.

Question
What type of Order Status information is available through your commerce storefront?
Answer
Most standard invoice information is available: Order Detail, Box Listing and Contents, Carrier and Tracking number, Firearm Serial number. Just click on MY ACCOUNT, REVIEW ORDERS and click on an Order Number for more information.

Note: the SERIAL NUMBERS link is at the top of the Order Detail screen.

Question
Are Sales Statistics available to Dealers?
Answer

Month, Year, Quantity Purchased, and Average Purchase Price are available per product item number.

Select ITEM HISTORY from the MY ACCOUNT dropdown menu.  Set ITEM HISTORY SETTING parameter and click SUBMIT.  You may sort the results by ITEM NUMBER. Click on an item number to view SALES STATISTICS.  Within the item number history screen you may view 3+ years of history on a specific item.

Question
How long will my "Saved Order" be saved?
Answer

Your "Saved Order" will expire in approximately 99 days. 

Due to product and inventory changes, please do not use the “Saved Orders” feature as a Favorites List.

Question
Does Ellett Brothers sell worldwide?
Answer

Ellett Brothers, LLC does not Export nor Import any product.

Question
How can I combine my Saved Orders?
Answer

You will need to create a new Shopping Cart using all your SAVED ORDERS.   Within Ellett Brothers commerce storefront, open a SAVED ORDER and move it to the Shopping Cart. Go back and open another SAVED ORDER and move it to the Shopping Cart. All your items will now be in one Shopping Cart to save or submit to your Sales Representative.

Question
How do I clear my browser's cache?
Answer

Google Video Instructions


To Clear Your Cache in INTERNET EXPLORER:

  1. Open the Tools menu, and select Internet Options.

  2. Click "Delete.." under Browsing history.

  3. Select "Temporary Internet files" ONLY, and click "Delete".

  4. When complete, restart the browser and log back into our site.



To Clear Your Cache in MOZILLA FIREFOX:

  1. Open the Tools menu, and select Clear Private Data.

  2. In the Clear the following items now list, select Cache, and any other private data you want to delete.

  3. Click Clear Private Data Now.



To Clear Your Cache in NETSCAPE:

  1. Open the Edit menu, and select Preferences.

  2. Expand the Advanced menu by clicking on the plus sign (+).

  3. Select Cache, and click Clear Cache.

  4. Click Ok.



To Clear Your Cache using FIREFOX on a MACINTOSH:

  1. Open the Tools menu, and select Clear Private Data.

  2. Select the box for Cache.

  3. Click Clear Private Data Now.



To Clear Your Cache using SAFARI on a MACINTOSH:

  1. Open the Safari menu.

  2. Select Empty Cache.

  3. In the Dialog box, click Empty.


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Ellett Brothers, LLC  •  267 Columbia Ave, Chapin, SC 29036  •  1-800-845-3711