Frequently Ask Questions

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Question
Why isn't my login working?
Answer

When entering your User Name and Password, you must enter it exactly as you requested it. All logins are case sensitive. Check that first.

Question
How do I request a login for your commerce storefront?
Answer

If you already have a Dealer account with Ellett Brothers, simply click on the DEALER LOGIN.  When the login screen appears, select the REQUEST PASSWORD option. Complete the form, read and check the Affidavit box, then click SUBMIT and you are done.

Question
How long does it take to receive a login after requesting it?
Answer

Once you have requested a login you will receive an activation email within 24 hours. The only exception is when the login is requested over the weekend. Then you will receive the activation notice the first business day we return.

Question
How do I change my password?
Answer

When logged into the Ellett Brothers commerce storefront, go to the MY ACCOUNT drop down menu, located at the top left of your browser window. Select EDIT ACCOUNT. The next screen that displays will be an electronic form. Simply type over the existing password field, retype the password in the confirmation field, and click the SUBMIT button at the bottom of the form.

Question
When searching for an item, do I really have to choose an item from every drop down box in the menu?
Answer

No, You may select any one of the drop down menus as your starting point. These ADVANCED SEARCH options are designed to help you narrow down your search.

Example:  If you know you'd like to view all the Browning Long Guns, simply select the category "Long Guns" and then go to the Manufacture dropdown menu and select "Browning". Your search will return all the Browning Long Guns we inventory.

Question
How do I get listed on your Dealer Locator?
Answer

The only way to be listed on the DEALER LOCATOR is to have a login to the Ellett Brothers commerce storefront. Once your login is approved, the site will automatically add your store to the DEALER LOCATOR.

Question
How do I remove an item from a saved order?
Answer
At the top left of your screen, you will see the SAVED ORDERS link.  Click on the Saved Orders link to view your saved order and then select the order you'd like to modify.  Once the order displays on your screen, click the MOVE TO CART button. Check the “Remove” box to the right of the item(s) you'd like to remove and then click the UPDATE CART button. You may now proceed to checkout or create a favorites list.

Due to product and inventory changes, please do not use the “Saved Orders” feature as a Favorites List.
Question
My business is located in California and I need my order's Department of Justice (DOJ) number?
Answer
Once an order is placed, you receive an Order Confirmation email. Your CA DOJ number is located below your address information on the PDF attachment. You may also view at any time the DOJ number by going to – MY ACCOUNT- then -ORDER REVIEW-.  You now have the option to select an order number or reprint your Order Confirmation. When selecting the order number you can view the DOJ Verification Approval Number just within the order information area.
Question
When are my Invoices due?
Answer

Currently there is no Due Date on Ellett Brothers online Invoices.  But you can estimate by using the Age Date.  The Age Date is 30 days before the Due Date.  So if you have an Invoice Age Date of Aug 18, the Due Date would be Sept 18.

Question
Are Account Statements available online?
Answer

When logged in to the commerce storefront, you may view A/R information, open invoices and paid invoices. Information is based on 60 days. The following is a highlight of information available through the MY ACCOUNT drop down menu.

Account Summary Month-to-date Purchases, Year-to-date Purchases, Last Year Purchases, Date of First Sale, Date of Last Sale, Date of Last Payment, Open Order Value and other balance due information (current, over 30 day…) is available.

Open Invoices 60 days of invoices prior to the end date you select (end invoice date and end age date) is available. You may also search by a starting invoice number.

Paid Invoices 60 days of paid invoices prior to the end age date is available. You may also search by a starting invoice number.

Order Review This selection allows you to check on the status of any order, whether placed online or through your sales associate. When entering a date, all orders placed within 60 days of that date will display. By clicking on an order number you will see the details of that order.

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Ellett Brothers®, 267 Columbia Ave, Chapin, SC 29036 -- 1-800-845-3711
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