How do I become a Dealer?

To start the process of becoming a registered Dealer with Ellett Brothers, please fill-in and submit the "Information" requested on the Become a Dealer page.

Completing the application does not guarantee an account will be opened. Ellett Brothers sells to Stocking Retailers ONLY throughout the USA.

Why does the Dealer Locator Map show my business location down the street?

The Dealer Locator map is pulling geographic coordinates based on your street address, city, state and zip code. If your (pinned) location is off, please submit your Decimal Degress for Latitude and Longitude via the Contact Us link. If you do not know your store locations Decimal Degrees, please use the following website as a tool to obtain them. iTouchMap.com

Why isn't my login working?

When entering your User Name and Password, you must enter it exactly as you requested it. All logins are case sensitive. Check that first.

How do I request a login for your commerce storefront?

If you already have a Dealer account with Ellett Brothers, simply click on the DEALER LOGIN.  When the login screen appears, select the REQUEST A WEBSITE LOGIN option. Complete the form, read and check the Affidavit box, then click SUBMIT . Within the day, you will receive a confirmation email that your request has been completed.

How long does it take to receive a login after requesting it?

Once you have requested a login you will receive an activation email within 24 hours. The only exception is when the login is requested over the weekend. Then you will receive the activation notice the first business day we return.

How do I change my password?

You can change your password by logging into the website with your current login information, finding the "My Account" drop-down box in the upper portion of the screen, and clicking "Edit Account". Once in the Edit Account screen, enter your desired password into both text boxes, and click the "Update" button.

When searching for an item, do I really have to choose an item from every drop down box in the menu?

No, You may select any one of the drop down menus as your starting point. These ADVANCED SEARCH options are designed to help you narrow down your search.

Example:  If you know you'd like to view all the Browning Long Guns, simply select the category "Long Guns" and then go to the Manufacture dropdown menu and select "Browning". Your search will return all the Browning Long Guns we inventory.

How do I remove an item from a saved order?

My business is located in California and I need my order's Department of Justice (DOJ) number?

Once an order is placed, you receive an Order Confirmation email. Your CA DOJ number is located below your address information on the PDF attachment. You may also view at any time the DOJ number by going to – MY ACCOUNT- then -ORDER REVIEW-.  You now have the option to select an order number or reprint your Order Confirmation. When selecting the order number you can view the DOJ Verification Approval Number just within the order information area.

How do I handle a damaged shipment?

If you receive a damaged shipment, or suspect a shipment is damaged, notify carrier (Motor Freight, UPS, Parcel Post) and Ellett Brothers immediately.

IMPORTANT: Before a carrier will process any claim, its representative must inspect the merchandise and the shipping carton. It is also critical that you sign the bill of lading as damaged or short at time of delivery.

DO NOT DISCARD OR DESTROY ANY CARTONS.

When are my Invoices due?

Currently there is no Due Date on Ellett Brothers online Invoices.  But you can estimate by using the Age Date.  The Age Date is 30 days before the Due Date.  So if you have an Invoice Age Date of Aug 18, the Due Date would be Sept 18.

Are Account Statements available online?

No, but when logged in to the commerce storefront, you may view A/R information, open invoices and paid invoices. Information is based on 60 days. The following is a highlight of information available through the MY ACCOUNT drop down menu.

Account Summary Month-to-date Purchases, Year-to-date Purchases, Last Year Purchases, Date of First Sale, Date of Last Sale, Date of Last Payment, Open Order Value and other balance due information (current, over 30 day…) is available.

Open Invoices 60 days of invoices prior to the end date you select (end invoice date and end age date) is available. You may also search by a starting invoice number.

Paid Invoices 60 days of paid invoices prior to the end age date is available. You may also search by a starting invoice number.

Order Review This selection allows you to check on the status of any order, whether placed online or through your sales associate. When entering a date, all orders placed within 60 days of that date will display. By clicking on an order number you will see the details of that order.

What type of Order Status information is available through your commerce storefront?

Are Sales Statistics available to Dealers?

How long will my "Saved Order" be saved?

How can I combine my Saved Orders?

Does Ellett Brothers sell worldwide?

How do I clear my browser's cache?

To Clear Your Cache in INTERNET EXPLORER:

1. Open the Tools menu, and select Internet Options.
2. Click "Delete.." under Browsing history.
3. Select "Temporary Internet files" ONLY, and click "Delete".
4. When complete, restart the browser and log back into our site.

To Clear Your Cache in MOZILLA FIREFOX:

1. Open the Tools menu, and select Clear Private Data.
2. In the Clear the following items now list, select Cache, and any other private data you want to delete.
3. Click Clear Private Data Now.

To Clear Your Cache in NETSCAPE:

1. Open the Edit menu, and select Preferences.
2. Expand the Advanced menu by clicking on the plus sign (+).
3. Select Cache, and click Clear Cache.
4. Click Ok.

To Clear Your Cache using FIREFOX on a MACINTOSH:

1. Open the Tools menu, and select Clear Private Data.
2. Select the box for Cache.
3. Click Clear Private Data Now.

To Clear Your Cache using SAFARI on a MACINTOSH:

1. Open the Safari menu.
2. Select Empty Cache.
3. In the Dialog box, click Empty.